CNDropship.shop is an independent online watch shop. This Shipping Policy explains how we process and ship orders, the shipping options available, and what you can expect after placing an order. By placing an order on our Website, you agree to the terms described in this Shipping Policy.
We currently ship to selected countries. The countries we ship to and the available shipping options are shown at checkout. If your country is not shown at checkout, please contact us at shengenniu@outlook.com before placing an order to confirm whether delivery is possible.
Order Processing
All orders are subject to payment confirmation and a standard verification process. Once your payment is confirmed, we usually begin processing your order within 1–3 business days. Orders placed on weekends or public holidays are generally processed on the next business day. During busy periods, promotional periods, or due to stock checks, processing may take longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
Please make sure your order details, shipping address, and contact information are complete and accurate before submitting your order. If you need to change your shipping address after placing an order, contact us as soon as possible at shengenniu@outlook.com. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Shipping Rates and Delivery Estimates
Shipping rates, available shipping methods, and estimated delivery times are displayed at checkout before you complete payment. The total shipping cost will be shown in the currency indicated at checkout. Delivery estimates are calculated in business days after dispatch and do not include order processing time. Business days exclude weekends and public holidays.
Delivery times are estimates provided by us or by the carrier and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, weather conditions, public holidays, incorrect address information, or other circumstances beyond our reasonable control. We are not responsible for delays caused by carriers or customs authorities, but we will provide reasonable assistance where possible.
Tracking Information
Where tracking is available for the shipping method selected, we will provide a tracking number or tracking link by email after your order has been dispatched. Tracking information may take some time to update after dispatch, and occasional delays in tracking updates do not necessarily mean that the parcel is lost. If you have not received tracking information within the expected timeframe, please contact us at shengenniu@outlook.com with your order number so we can check the status.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other charges may be imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout. The recipient is responsible for any applicable customs duties, taxes, or fees required by the destination country. We are not responsible for delays caused by customs clearance or for parcels refused due to unpaid duties or taxes. If a parcel is returned to us because customs charges were not paid or the recipient refused delivery, we will handle the return in accordance with our Returns and Refunds Policy, and any refund may be reduced by return shipping costs and other reasonable costs incurred.
Address Accuracy and Delivery Issues
You are responsible for providing a complete and accurate shipping address, including the recipient name, street address, city, state or province, postal code, country, and phone number where required by the carrier. We are not responsible for delivery failures, delays, or additional costs caused by an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange reshipment or a refund in accordance with our Returns and Refunds Policy. Additional shipping costs for reshipment may apply.
If the tracking information shows that your parcel has been delivered but you have not received it, please check with your household members, neighbours, building management, or the local carrier first. Then contact us within 7 days of the delivery date or the estimated delivery date at shengenniu@outlook.com so that we can help investigate with the carrier. We will provide reasonable assistance, but we cannot guarantee a replacement or refund where the carrier confirms delivery to the address provided.
Lost, Damaged, or Incorrect Items
If your order arrives damaged, or if you receive an incorrect item, please contact us as soon as possible and no later than 7 days after delivery. Please keep the original packaging, take clear photos of the item and packaging, and include your order number in your message. We will review the issue and, where appropriate, arrange a replacement, partial refund, or other solution in accordance with our Returns and Refunds Policy. For parcels that appear to be lost in transit, please contact us so that we can open an investigation with the carrier. Replacement or refund decisions may depend on the carrier’s investigation outcome and the specific circumstances.
Split Shipments
If your order contains multiple items, we may ship them separately depending on stock availability, size, or shipping requirements. If we split your order into multiple shipments, you will not be charged additional shipping fees for the split unless we notify you and you agree before shipment. Each shipment may have its own tracking information.
Delays Beyond Our Control
We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, pandemics, strikes, carrier disruptions, customs inspections, public holidays, or other unforeseen events. We will make reasonable efforts to keep you informed and to assist with resolving delivery issues.
Contact Us
If you have any questions about this Shipping Policy, your order status, shipping options, or delivery issues, please contact us at shengenniu@outlook.com. We aim to respond within 1–2 business days, Monday to Friday, excluding public holidays. When contacting us about an existing order, please include your order number so that we can assist you more efficiently.